Privacy Policy
We would like to assure you that for the company ARTIZAN HELLAS SA with Tax Identification Number 099790934 based at Averof 34A, Athens, PC 14232, email: info.hellas@switzgroup.gr, tel: (+30) 210 – 2589200, website: www.artizanhellas.gr (hereinafter “Company”), the protection of our customers’ personal data is of primary importance. For this reason, we take the appropriate measures to protect the personal data of our customers which we process; and to ensure that the processing of personal data is always carried out in accordance with the guidelines of the applicable legal framework, both by the company itself, as well as by third parties who cooperate with us.
We would also like to assure you that at the Company, we do not collect data on minors under 18 years of age.
Processor – Data Protection Officer (DPO)
The Company informs you that, for the purposes of conducting its business activities, it processes personal data of its customers in accordance with applicable national legislation and European Regulation 2016/679 for the protection of individuals against the processing of personal data and for the free movement of such data (General Data Protection Regulation, hereinafter referred to as “the Regulation”) as in effect.
For any issue regarding the processing of personal data, contact in writing the personal data department at the email: gdpr.artizan@switzgroup.gr, fax (+30) 210 – 2589210 with the Data Protection Officer (DPO) Sotiropoulou Emilia.
What is the purpose of processing and how we use your personal data
We use your data in a variety of ways that vary depending on the purpose of processing.
There are cases in which the Company will not be able to act if it has not collected prior specific personal data.
After your consent and if you have notified us, either when creating a member account on this website, or when subscribing to the customer loyalty program, or when subscribing to our newsletters and personalized communication, the necessary personal data, the following possibilities are also provided:
Subscribe to newsletters and send updates and offers:
To subscribe to the Company newsletters and send updates and/or offers and/or promotions, you must state your e-mail address (email) in a physical or online store.
By subscribing, for receiving newsletters and personalized updates, you give us your consent to receive all of our updates and/or offers and/or promotions that we send via email and text messages or Instant messaging through the relevant services (e.g. via SMS, Viber, Push Notifications etc.).
Create a member account:
To create a member’s account on our website, you must provide us with your email address and set your own personal passwords.
By registering on the website www.artizanhellas.gr, you provide us with your explicit consent, to receive all our updates and/or offers and/or promotions that we send via emails and text messages.
Customer Satisfaction Survey
The personal data we collect from our website are used for your participation in a Customer Satisfaction Survey, under the specific conditions set by the current legal framework. The Customer Satisfaction Survey is currently conducted via electronic communication with you.
Personalized communication (“profiling”)
To provide you with the best possible browsing experience on our website, the personal data we collect may be used to send personalized updates, provided you have given your consent, subject to the specific conditions set by the applicable legal framework.
What are the legal reasons for processing your personal data?
The personal data that you provide with your explicit consent to the Company, can be processed by us only when there is a legal reason.
Legitimate reasons for processing your personal data are:
- compliance with various obligations imposed by law, such as regulatory compliance for tax purposes, e-commerce legislation.
- the consent you provide to the Company, under the specific conditions set by the current legal framework, to subscribe to newsletters, receive product updates, offers and / or promotions, participate in customer satisfaction research, receive personalized updates, etc.
Where we process the data
For the fulfillment of the aforementioned purposes of processing your personal data, the Company may disclose or transmit personal data that you have given us to subsidiaries or affiliates of the Company, or to third party service providers, who in cooperation with it assist in the smooth operation of this website, as indicative and not restrictive, the technology service providers for the protection and security of our electronic systems, the advertising companies, as well as the companies that cooperate with us for the execution of corporate programs and customer reward programs, the companies that carry out customer satisfaction survey.
In all the above cases, the Company remains responsible for the processing of your personal data and defines the individual details of the processing and signs a special contract with the third parties to whom it assigns execution of processing activities, to ensure that the processing is carried out in accordance with applicable law. framework and that every natural person can freely and unhindered exercise the rights provided to him by the current legal framework.
Storing personal data
The Company undertakes the obligation to keep with absolute confidentiality the file of personal data that you have stated to us during your registration on our website, as well as your transaction history in our online store and only for the purposes of processing those mentioned above.
The data storage period is decided based on the following specific criteria depending on the case:
- When processing is required as an obligation by provisions of the applicable legal framework, your personal data will be stored for as long as the relevant provisions require.
- When processing under contract, your personal data is stored for as long as necessary for the performance of the contract and for the establishment, exercise, and / or support of legal claims under the contract.
- For various promotional/advertising activities (marketing activities), your personal data is kept until the withdrawal of your consent. You can exercise this right at any time. Revoking your consent does not affect the legality of the processing based on your consent during the period prior to its revocation.
- We will also keep the account data you created on our site stored for as long as you keep it and have not requested its deletion. If required to comply with legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or impose terms and conditions of access to this website, we may retain some of your data as required, even after deletion of your account.
To revoke your consent, please contact the Company’s Data Protection Officer (DPO) at the following contact details, email: gdpr.artizan@switzgroup.gr, fax (+30) 210 – 2589210.
What are your rights in relation to your personal data?
Every physical person whose data is processed by the Company reserves the following rights:
Right of access:
You have the right to immediate access to information about your personal data and to verify the time and manner of their initial storage, as well as information on the methods used to process and protect them.
Right of correction:
You have the right to check, correct, update or modify your personal data.
Right to delete:
You have the right to submit a written request to delete your personal data from the Company’s file at any time, provided that we have processed them with your prior consent. In all other cases (such as when there is a contract, the obligation to process personal data imposed by law, public interest), this right is subject to certain restrictions or does not exist, as the case may be.
Right to restrict processing:
You have the right to request a restriction on the processing of your personal data in the following cases: (a) when you dispute the accuracy of your personal data and until it is verified, (b) when you do not wish to delete your personal data and ask instead to delete it restricting their use, (c) when your personal data is not used for processing purposes, but is necessary to establish, exercise and support legal claims, and (d) when you object to the processing and until verified that there are legitimate reasons which concern us and prevail over the reasons why you oppose the processing.
Right to object to processing:
You have the right to object at any time to the processing of your personal data in cases where, as described above, it is necessary for the purposes of the legal interests we pursue as controllers, as well as to the processing for the purposes of direct marketing and consumer profile.
Right to portability:
You have the right to receive, free of charge, a copy of the “Customer Card” containing your personal data in electronic or printed form, which will allow you to access, verify and edit it using commonly used processing methods. You also have the right to request that, if technically feasible, we transfer your data directly to another controller. This right can be exercised for the data you have provided to us and their processing is carried out by automated means, with your prior consent or in execution of a relevant contract.
Right to withdraw consent:
Finally, the Company informs you that in cases where the processing of your personal data takes place after your prior consent, you have the right to revoke it freely, without prejudice to the legality of the processing based on your consent before revoking it.
To exercise any of the above rights you can contact the Data Protection Officer (DPO) in writing at the following contact details: email: gdpr.artizan@switzgroup.gr, fax (+30) 210 – 2589210.
Right of complaint to the APDPH
You have the right to submit a complaint to the Personal Data Protection Authority (www.dpa.gr): Call Center: (+30) 210 6475600, Fax: (+30) 210 6475628, E-mail: contact@dpa.gr
Personal Data Security
The Company has taken care and implements appropriate technical and organizational measures aimed at the secure processing of your personal data and the prevention of accidental loss or destruction and unauthorized and/or illegal access to them, their use, modification or disclosure. In any case, the operation of the internet and the fact that it is free to anyone does not guarantee that unauthorized third parties will never be able to violate the applicable technical and organizational measures, gaining access and possibly using personal data for unauthorized and / or illegal purposes.